SHIPPING POLICY

Last updated: August 10, 2026

Thank you for shopping with HoopBin. We are committed to processing and shipping your order as efficiently as possible.

Worldwide Shipping

We currently offer shipping to customers in various countries worldwide.

Shipping availability, delivery times, and shipping costs may vary depending on the destination country and the shipping method available at checkout.

If shipping to a particular destination is unavailable, this will be indicated during the checkout process.

Processing Time

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Orders are generally not processed or dispatched on weekends or public holidays.

During periods of high order volume, promotions, holidays, or other circumstances, processing may take longer than usual.

If a significant delay is expected, we will make reasonable efforts to inform affected customers.

Shipping Time

After dispatch, the estimated delivery time is approximately 7–9 business days, depending on the destination country, shipping method, customs processing, and local carrier services.

Estimated total delivery time:

• Processing: 1–3 business days

• Shipping: approximately 7–9 business days

• Estimated total: approximately 8–12 business days

These delivery times are estimates only and are not guaranteed.

Delivery times may be affected by circumstances outside our reasonable control, including carrier delays, customs procedures, weather conditions, public holidays, strikes, or other unforeseen events.

Nothing in this Shipping Policy limits any mandatory delivery rights or remedies that may apply under applicable consumer law.

Tracking Information

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where tracking is available.

Tracking information may take some time to become active after the package has been handed over to the carrier.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

Where such charges are not included in the purchase price or shipping charges displayed at checkout, they may be payable by the customer upon importation, to the extent permitted by applicable law.

Customers are responsible for complying with the import requirements applicable in their destination country.

Delayed or Lost Packages

HoopBin is not responsible for delivery delays caused by circumstances beyond our reasonable control, such as customs processing, carrier disruptions, severe weather, strikes, or other unforeseen events.

If your package appears to be lost or significantly delayed, please contact us at:

hoopbin111@gmail.com

We will make reasonable efforts to assist you in communicating with the relevant shipping carrier and investigating the status of the shipment.

Nothing in this section limits any mandatory rights or remedies you may have under applicable law.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If an incorrect or incomplete address is provided, please contact us as soon as possible.

If an order has not yet been dispatched, we will make reasonable efforts to update the shipping information where possible.

If the order has already been dispatched, we may be unable to change the delivery address.

Additional shipping costs resulting from an incorrect address may be charged to the customer where permitted by applicable law.

If an order is returned to us because of an incorrect or incomplete address, please contact us at hoopbin111@gmail.com so that we can determine the available options.

Delivery Problems

If you receive a package that appears damaged, contains the wrong product, or is missing an item, please contact us at hoopbin111@gmail.com as soon as reasonably possible.

Please include your order number and, where appropriate, photographs or other evidence of the issue so that we can investigate and assist you.

Your statutory consumer rights regarding damaged, defective, incorrect, or non-conforming products are not affected by this Shipping Policy.

Contact Us

If you have any questions regarding shipping or delivery, please contact us at:

HoopBin
Email: hoopbin111@gmail.com
Address: Am Anger 22, Dresden, DE