Refund policy
Return & Refund Policy
Last updated: August 10, 2026
At HoopBin, we want you to be happy with your purchase. If you are not satisfied with your order, you may be eligible for a return or refund under the conditions below.
1. Voluntary 15-Day Return Policy
In addition to any mandatory consumer rights that apply under the laws of your country, HoopBin offers a voluntary return period of 15 days from the date you receive your order.
To be eligible for a voluntary return, the item must be returned in its original condition, with all original packaging and accessories, and must not show signs of unreasonable use, damage, or wear beyond what is necessary to inspect the product.
To request a return, please contact us at:
Please contact us before sending any product back. Returns sent without prior approval may not be accepted.
2. Right of Withdrawal for European Union Customers
If you are a consumer located in the European Union, you generally have the statutory right to withdraw from your purchase within 14 days of receiving the goods, without providing a reason.
This statutory right is separate from our voluntary 15-day return policy and is not limited by it.
To exercise your statutory right of withdrawal, please contact us at:
You must return the goods without undue delay and, in any event, no later than 14 days after notifying us of your withdrawal.
Unless applicable law requires otherwise, you are responsible for the direct cost of returning the goods when exercising the statutory right of withdrawal.
You may inspect the product only to the extent necessary to establish its nature, characteristics, and functioning, as you would normally be permitted to do in a physical store. If the product has been handled beyond what is necessary for such inspection, you may be responsible for any resulting loss in value to the extent permitted by applicable law.
3. Defective, Damaged, or Incorrect Items
Please inspect your order as soon as you receive it.
If your product arrives damaged, defective, or different from what you ordered, please contact us at hoopbin111@gmail.com as soon as reasonably possible and provide your order number and, where appropriate, photographs or videos showing the issue.
Nothing in this policy limits or excludes any mandatory statutory rights you may have regarding defective, damaged, or non-conforming products.
Where required by applicable law, we will provide an appropriate remedy, which may include repair, replacement, price reduction, or refund.
4. Non-Returnable Items
Certain products may be excluded from the statutory right of withdrawal where an applicable legal exception applies, including products that are clearly personalized or made to the customer's specifications.
Any such exclusion will only apply where permitted by applicable law.
5. Return Shipping Costs
For voluntary returns due to a change of mind, the customer is responsible for the direct cost of return shipping unless we have expressly agreed otherwise or applicable law requires us to cover those costs.
If the product is defective, damaged, incorrect, or otherwise covered by a mandatory legal remedy, HoopBin will cover the applicable return costs where required by law.
6. Refunds
Once we receive and inspect a returned product, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method.
For customers exercising a statutory right of withdrawal in the European Union, refunds will be processed within the timeframe required by applicable law. We may withhold the refund until we have received the returned goods or you have provided evidence that the goods have been sent back, whichever occurs first.
Where required by applicable law, the refund will include the standard delivery costs paid for the original order. Additional costs resulting from the customer's choice of a more expensive delivery method are not refundable unless required by law.
7. Exchanges
If you would like a different product, the simplest solution may be to return the original item and place a new order, subject to your applicable statutory rights and this return policy.
8. Contact
For any questions regarding returns, refunds, or your order, please contact:
HoopBin
Email: hoopbin111@gmail.com
Nothing in this Return & Refund Policy is intended to exclude, restrict, or replace any consumer rights that cannot legally be excluded or restricted under the laws applicable to your purchase.